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Susan Cain - Quiet Matters

Susan Cain, the author of NY Times Bestsellers, Quiet and Bittersweet, shares so many takeaways on life, love and leadership.

Over 40 million people have watched Susan Cain's Ted Talks, and LinkedIn has named her their 6th top influencer worldwide.

I have always been fascinated by our heads, heart and hands, and how we think, feel and behave. I begin the episode with a personal story of how I cried during a plane trip and what motivated these emotions.

I then invite Susan Cain to share her life story and to talk about her two NY TIMES best-selling books, Quiet: The Power of Introverts in a world that can't stop talking, named the #1 best book by Fast Company, and her latest Bittersweet, How Sorrow and Longing can make us whole.

With her bestselling phenomenon, Quiet, Susan Cain talks about why it is essential to cultivate space for the undervalued, indispensable introverts among us, thereby revealing an un­tapped power hidden in plain sight. Did you know that introverted people often deliver better results than extroverted ones? That the most spectacularly creative people tend to be introverts? That the most innovative thinking happens alone and not in teams? Yet when it comes to introverts—who make up a third to a half of the population—leaders and cultural biases often ask introverts to act like extroverts.

With Bittersweet, Susan Cain explores why we experience sorrow and longing and how embracing the bittersweetness at the heart of life is the true path to creativity, con­nection, and authenticity. Susan shows how a bittersweet state of mind is the quiet force that helps us transcend our personal and collective pain. If we don't acknowledge our heartache, we can inflict it on others.

Neil McLaughlin, Group Head of Personal and Corporate Banking, joins the show to talk about leadership and why it is paramount to have diversity within your organization, foster debate and ensure that everyone has a voice.


Get Connected & Chatting

To connect with Susan Cain find her on LinkedIn I Website I Twitter I Book

To chat with me, Tony Chapman, find me on Twitter I LinkedIn I Instagram I Youtube

To learn more about RBC and their programs visit

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